The University of Massachusetts Amherst (UMA), a public research university, has demonstrated a long-standing commitment to improving working conditions for VITAL faculty with a 20-year track record of progressive policies to improve the support for them. This commitment is manifested through a series of improvement in policies, practices and programs, specifically designed to expand support systems for VITAL faculty. Many of the meaningful and impactful changes were made possible through the effective collaboration between university leadership and the faculty union, which represents both this group as well as tenure-line faculty. Their collaborative efforts are guided by the UMA Model, which outlines the process an institution undertakes to transform their work environment for VITAL faculty and ultimately enhance student experiences. The UMA Model has been disseminated across other higher education institutions and professional organizations, amplifying its positive impacts beyond the UMA campus.