Karen Stills, Senior Associate Vice Chancellor for Student Success at Dallas College (DC), led an effort to transform advising for the students at this community college beginning in 2020. In the midst of a merger and reorganization effort, where seven campuses of the Dallas Community College District were consolidated into a single multi-campus institution (Dallas College), Karen had the opportunity to completely rethink advising structures and systems in ways that would improve outcomes for DC’s 100,000+ students. Karen worked with her team to develop an entirely new training and professional development model for the Success Coaches to help them better support students in their educational journeys.